FAQs for Drake Related
Standard shipping on domestic orders - please allow 2-3 business days for your order to process and 3-5 days to ship.
Changing shipping address
Shipping addresses cannot be changed. We will only ship to the address entered when the order was originally placed.
Am I able to cancel my order?
Once an order is processed, we cannot cancel or modify a shipment.
How can I track my order?
Once your package has shipped, you will receive an email with corresponding tracking information.
What is the return policy?
All sales are final. * With exception of any damaged goods or incorrect item received.
To request a return
To begin the return process, please contact the consumer service team to request a return label. You will receive a pre-paid return shipping label and return instructions via email.
What is the refund policy?
Once your return has been processed, you will receive a confirmation of your refund.
What if I have more questions?
Please reach out to customer service firstname.lastname@example.org for any further questions.